Clara K, Benedicta, Fransisca Margaretha, Stevany Elizabeth Wirawan, and Wulanmeiaya Wowor. “The Influence of Service Quality Toward Customer Loyalty at Five-Star Hotel in Bali”. International Journal of Social and Management Studies 3, no. 2 (February 20, 2022): 175–186. Accessed November 8, 2025. https://www.ijosmas.org/index.php/ijosmas/article/view/145.